Is this Grand Hotel Tien Shan pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Hotel Tien Shan have a swimming pool?

Yes, this Grand Hotel Tien Shan has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Hotel Tien Shan?

Best-rates for the Grand Hotel Tien Shan starts from $131 per night with includes Parking, Pool, Bedding/Linens, Child Friendly, Laundry, Air Conditioner, Business Services, Spa, Bar, Hot Tub, Wellness Facilities, Toiletries, Accessibility, Security/Safety, Restaurant, Guest Services, Breakfast, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Hotel Tien Shan a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Hotel Tien Shan wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Hotel Tien Shan has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Hotel Tien Shan?

Based on the information reported by the owner or manager, the Grand Hotel Tien Shan indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Hotel Tien Shan?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Hotel Tien Shan | Hotel in Almaty

Name: Grand Hotel Tien Shan
Address: Medeu District, Almaty, Almaty Province, Kazakhstan, KZ
Price range: Prices for upcoming dates start at $131 per night
Rating: 8.6

| 8.6 (317 Reviews) | 1 Bathroom

Medeu District Hotel | Grand Hotel Tien Shan

Hotel in Medeu District, Almaty

Hotel in Almaty with 2 indoor pools and a full-service spa
Along with 2 indoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Grand Hotel Tien Shan offers 78 accommodations with minibars and safes. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 indoor swimming pools are on site along with a sauna and a fitness center.

Amenities

Air Conditioner

Parking

Pool

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Free toiletries

Hair dryer

Towels

Toilet paper

Soap

Bedroom

Blackout drapes/curtains

Hypo-allergenic bedding

Premium bedding

Bed sheets

Air conditioning (climate-controlled)

Slippers

Laptop-friendly workspace

Turndown service

Desk

Safe

Phone

Breakfast

Free buffet breakfast available daily 6 AM–10:30 AM

1 bar

Coffee/tea in common area(s)

1 restaurant and 1 coffee shop/cafe

24-hour room service

Free bottled water

Minibar

Parking

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Limo/town car service

Accessibility

This property does not have elevators

Area rugs in room

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Sauna

Shopping

Steam room

Fitness center

Full-service spa

2 indoor pools

Entertainment

Cable/satellite channels

100-cm Smart TV

General

Conference center (9555 square feet of space)

Business center

Meeting room

Computer station

Gift shop/newsstand

ATM/banking services

Front-desk safe

English

Russian

Smoke-free property

Guest Services

2 indoor pools

Laundry facilities

Hair salon

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Outdoors

Pool sun loungers

Spa

Turkish bath/hammam

Ayurvedic treatments

Hydrotherapy

Hot tub

Massage - hot stone

Massage - Thai

Sauna

Body treatments

Aromatherapy

Couples treatment room(s)

5 treatment rooms

Massage/treatment rooms

Body wraps

Body scrubs

Steam room

Facials

Policies

Check-in

An early check-in fee will be charged check-in start time: 2:00 pm; check-in end time: 5:30 am early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon late check-out fee: 100 percent of room rate late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 3 children 6 years old and younger stay free when using existing bedding. rollaway/extra beds are available for kzt 10000.0 per day. cribs (infant beds) are available for kzt 5000.0 per day.

Payment Policy

Airport shuttle fee: kzt 8000 per vehicle (one-way, maximum occupancy 3) early check-in is available for a fee (subject to availability) late check-out fee: 100 percent of room rate (subject to availability) crib (infant bed) fee: kzt 5000.0 per day rollaway bed fee: kzt 10000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 5620286 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Burke

Dec 13, 2025 01:27:56 AM

Review Score: 10

Summary: Good breakfast

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Single Room Room Size: 240 square feet m² 1 Twin Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 7, Wardrobe or closet, Shower only, Square feet - 240, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 22, Free cribs/infant beds
Superior Double Room Room Size: 390 square feet m² 1 Double Bed	General Bidet, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 390, Ping - 11, Square meters - 36, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Premium Double Room Room Size: 388 square feet m² 1 King Bed	General Bidet, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Room and bed type depend on availability check-in, Square meters - 36, Square feet - 388, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Location - ground floor, No cribs (infant beds), Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Double Room Room Size: 406 square feet m² 1 Double Bed 1 Twin Bed	General Bidet, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 406, Square meters - 38, Ping - 11.41, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Luxury Suite Room Size: 407 square feet m² 1 King Bed	General Bidet, Rollaway/extra beds (surcharge), Square feet - 407, Number of bedrooms - 1, Ping - 11.44, Square meters - 38, Cribs/infant beds (surcharge), Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Bed count maximum 1
Superior Twin Room Room Size: 369 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 10.37, Square feet - 369, Number of bedrooms - 0, Wardrobe or closet, Extra bed count 1, Square meters - 34, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Premium Twin Room Room Size: 323 square feet m² 2 Twin Beds	General Number of living rooms 0, Ping - 9, Square meters - 30, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Square feet - 323, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2