Mercure Almaty City Center | Hotel in Almaty

| 9.0 (388 Reviews) |  1 Bathroom  11 Guests
Almaty Hotel | Mercure Almaty City Center

Hotel in Almaty

Mercure Almaty City Center features air-conditioned rooms in Almaty. The property is close to several well-known attractions, 0.7 mi from Almaty Central Mosque, a 15-minute walk from Ascension Cathedral and 0.8 mi from Gvardeytsev-Panfilovtsev Park. Free WiFi is available throughout the property. The rooms in the hotel feature unique design inspired by local culture and traditional art. All units are equipped with a flat-screen TV with cable channels. Each room is equipped with a private bathroom with a bidet, free toiletries and a hair dryer. The units will provide guests with a desk and a kettle. A continental breakfast is served each morning at the property. International and local cuisine are served in the à la carte restaurant and in the Buffet Room with high ceilings and panoramic windows. At the Lobby Bar guests can enjoy fresh coffee and cocktails. Guests can also benefit from 4 conference rooms. Free access to the rooftop spa and fitness area is provided. Speaking English and Russian, staff are always on hand to help at the 24-hour front desk. Medeo is 9.3 mi from Mercure Almaty City Center. Almaty International Airport is in a 30-minute drive from the hotel, while Almaty Railway Station is only a 12-minute walk away.

Mercure Almaty City Center is located in Almaty.

This 137 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, Wheelchair Accessible, Transportation/Shuttle, and several others. This is a 4 star rated property and has over 388 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 137 Bedrooms Hotel if you want to learn more about this place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Almaty City Center in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Almaty City Center”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Snack bar
  • Wine/Champagne
  • Fruit
  • Special diet meals (on request)
  • Breakfast in the room
  • Kids' meals
  • Restaurant
Parking
  • Parking garage
  • Accessible parking
  • Parking
  • Free parking
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Bathroom emergency cord
Activities
  • Spa
  • Head massage
  • Fitness center
  • Back massage
  • Massage
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Neck massage
  • Fitness
  • Sauna
  • Spa facilities
  • Full-body massage
  • Foot massage
  • Steam room
  • Locker rooms
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
General
  • Elevator
  • Facilities for disabled guests
  • Soundproof rooms
  • Designated smoking area
  • Wifi in all areas
  • Non-smoking rooms
  • Family rooms
  • Safe
  • Air conditioning
  • Heating
  • Smoke-free property
Guest Services
  • Airport shuttle
  • Shuttle service
  • Concierge
  • Shared lounge/TV area
  • Ironing service
  • Express check-in/out
  • Private check-in/out
  • Packed lunches
  • Baggage storage
  • Fax/Photocopying
  • Shuttle service (additional charge)
  • 24-hour front desk
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Business center
  • Room service
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Security/Safety
  • Security alarm
  • Key card access
  • Fire extinguishers
  • CCTV in common areas
  • 24-hour security
  • Key access
  • CCTV outside property
  • Smoke alarms
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Mobile app for room service
  • Physical distancing rules followed
  • Contactless check-in/out
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.65
Location:
9.36
Staff:
9.28
Facilities:
9.09
Comfort:
9.29
Cleanliness:
9.25
Leonid
Nov 19, 2025 08:00:00 AM
Review Score:   8
United Kingdom
Reviewer Type: Solo Traveller
Travel Purpose: business
See All Reviews

Room Arrangement

Room Info Facilities
Privilege Double Room
Room Type: Double
Room Size: 33 m2
1 King bed(s) Bed
Privilege Double Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Toilet, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Toilet paper, Bathtub or shower, Toothbrush, Shared toilet, Shower, Body soap, Bathrobe

General

Trash cans, Soundproof, Safe, Air conditioning, Carpeted, Smoke Alarm, Laptop safe, Heating

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

Kitchen

Electric kettle, Coffee machine

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed
Standard Double Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Standard Double Room

Bathroom

Shampoo, Toilet, Free toiletries, Hairdryer, Slippers, Towels, Toilet paper, Bathtub or shower, Toothbrush, Shared toilet, Shower, Body soap, Bathrobe

General

Trash cans, Soundproof, Safe, Air conditioning, Carpeted, Smoke Alarm, Laptop safe, Heating

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water
Privilege Suite with Double Bed and Sofa
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed
Privilege Suite with Double Bed and Sofa

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Toilet, Free toiletries, Hairdryer, Shower cap, Slippers, Bathtub, Towels, Private bathroom, Toilet paper, Bathtub or shower, Toothbrush, Shared toilet, Shower, Body soap, Bathrobe

General

Trash cans, Soundproof, Safe, Air conditioning, Carpeted, Smoke Alarm, Laptop safe, Heating

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Sofa

Kitchen

Electric kettle, Coffee machine

Bedroom

Wardrobe or closet, Linens

View

Landmark view, Mountain view, City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed, Clothes rack, Socket near the bed
Standard Twin Room
Room Type: Twin
Room Size: 30 m2
2 Twin bed(s) Bed
Standard Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Toilet, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Toilet paper, Bathtub or shower, Toothbrush, Shared toilet, Shower, Body soap, Bathrobe

General

Trash cans, Soundproof, Safe, Air conditioning, Carpeted, Smoke Alarm, Laptop safe, Heating

Media & Technology

Telephone, Cable channels, Flat-screen TV, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed
Standard Double Room with Two Double Beds
Room Type: Double
Room Size: 30 m2
2 Full bed(s) Bed

Bathroom

Toilet, Free toiletries, Hairdryer, Slippers, Towels, Toilet paper, Bathtub or shower, Toothbrush, Shared toilet, Shower, Body soap, Bathrobe

General

Trash cans, Soundproof, Safe, Carpeted, Smoke Alarm, Laptop safe

Media & Technology

TV, Telephone, Flat-screen TV, Cable channels

Living Area

Desk

Bedroom

Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water
Check Hotel Availability
Nightly rates from:
USD US $184
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