Novotel Almaty City Center | Hotel in Almaty

| 9.0 (154 Reviews) |  1 Bathroom
Medeu District Hotel | Novotel Almaty City Center

Hotel in Medeu District, Almaty

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available on request.
Novotel Almaty City Center offers 190 accommodations with minibars and safes. A pillow menu is available. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Eco-friendly toiletries
  • Bathtub or shower
  • Hair dryer
  • Bathrobes
  • Private bathroom
  • Towels
Bedroom
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Blackout drapes/curtains
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Desk
  • Safe
  • Soundproofing
  • Bulk dispenser for toiletries
  • Slippers
  • Water-efficient showers only
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • LED light bulbs
Breakfast
  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: KZT 12000 per person
  • 1 restaurant
  • 24-hour room service
  • 1 bar
  • Minibar
  • Coffee/tea maker
  • Electric kettle
Parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Airport shuttle on request
Accessibility
  • Elevator door width (inches): 35
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Elevator
  • Wheelchair-accessible path of travel
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • Thin carpet in room
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk height (inches): 31
Activities
  • Bicycle rentals
  • Ecotours
  • 24-hour fitness center
  • Playground
  • Indoor pool
  • Full-service spa
  • Sauna
Entertainment
  • TV
  • Satellite channels
General
  • Conference space (2153 square feet)
  • 24-hour business center
  • Meeting rooms - 6
  • Computer station
  • Elevator
  • Banquet hall
  • Water dispenser
  • Library
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • French
  • Russian
  • German
  • Turkish
  • English
  • Reusable cups only
  • Smoke-free property
  • At least 80% of food locally-sourced
  • No plastic drinking straws
  • Biodegradable drinking straws
  • Reusable tableware only
  • Vegan dining options
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Vegetarian dining options
  • Double-glazed windows
  • Biodegradable coffee stirrers
  • No plastic water bottles
  • No plastic soda bottles
  • TV in lobby
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
Guest Services
  • Snack bar/deli
  • Free cribs/infant beds
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Indoor pool
  • Daily housekeeping
  • Dry cleaning service
  • Change of bedsheets (on request)
  • Concierge services
  • Multilingual staff
  • 24-hour front desk
  • Change of towels (on request)
  • Porter/bellhop
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
Spa
  • Facials
  • Massages
  • Body wraps
  • Body treatments
  • Spa open select days
  • Manicures and pedicures
  • Body scrubs

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 16 years old and younger stay free when using existing bedding. rollaway/extra beds are available for kzt 10000 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately kzt 12000 per person airport shuttle fee: kzt 15000 per person (one-way) pet deposit: kzt 20000 per stay pet fee: kzt 10000 per pet, per night service animals are exempt from fees rollaway bed fee: kzt 10000 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total pets pets allowed for an extra charge of kzt 10000 per pet, per night, plus a deposit of kzt 20000 per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

James Spencer
Nov 17, 2025 09:17:27 PM
Review Score:   10
Summary: Very courteous staff, and spotless room.
See All Reviews

Room Arrangement

Room Info Facilities
Superior Suite, 1 King Bed
Room Size: 807 square feet m2
1 King Bed
Superior Suite, 1 King Bed

General

Square meters - 75, Square feet - 807, Wardrobe or closet, Ping - 23, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room, 2 Twin Beds
Room Size: 269 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds

General

Pet-friendly room, Square feet - 269, Number of bedrooms - 1, Wardrobe or closet, Ping - 7.56, Square meters - 25, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Superior Room, 1 Double Bed
Room Size: 269 square feet m2
1 Double Bed
Superior Room, 1 Double Bed

General

Ping - 8, Pet-friendly room, Square feet - 269, Number of bedrooms - 1, Wardrobe or closet, Sofa bed, Square meters - 25, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Junior Suite, 1 King Bed
Room Size: 538 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Square meters - 50, Ping - 15, Square feet - 538, Wardrobe or closet, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room, 1 Double Bed
Room Size: 269 square feet m2
1 Double Bed
Standard Room, 1 Double Bed

General

Ping - 8, Square feet - 269, Shower grab bar height (centimeters) - 75, Number of bedrooms - 1, Low desk height (inches) - 30, Square meters - 25, Grab bar - near toilet, Extra bed count 2, Lowered electrical outlets in bathroom, Shower grab bar height (inches) - 30, Bathroom emergency pull cord, Wardrobe or closet, Bed count minimum 1, Toilet grab bar height (inches) - 18, Roll-in shower width (centimeters) - 85, Pet-friendly room, Grab bar - in shower, Low-height desk, Sofa bed, Hand-held showerhead, Wheelchair accessible, Toilet grab bar height (centimeters) - 46, Low desk height (centimeters) - 76, Roll-in shower, Roll-in shower width (inches) - 33, Bed count maximum 1

FAQ's

Is this Novotel Almaty City Center pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Novotel Almaty City Center have a swimming pool?

Yes, this Novotel Almaty City Center has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Novotel Almaty City Center?

Best-rates for the Novotel Almaty City Center starts from $150 per night with includes Parking, Security/Safety, Business Services, Wellness Facilities, Restaurant, Bar, Breakfast, Balcony/Terrace, Accessibility, Child Friendly, TV, Wheelchair Accessible, Bedding/Linens, Entertainment, Kitchen, Air Conditioner, Pool, Spa, Guest Services, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Novotel Almaty City Center a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Novotel Almaty City Center wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Novotel Almaty City Center is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Novotel Almaty City Center?

Based on the information reported by the owner or manager, the Novotel Almaty City Center indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Novotel Almaty City Center?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD150
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