Swissôtel Wellness Resort Alatau Almaty | Hotel in Almaty

| 8.4 (38 Reviews) |  1 Bathroom
Almaty Hotel | Swissôtel Wellness Resort Alatau Almaty

Hotel in Almaty

Luxury hotel with 3 restaurants and 4 outdoor pools
Along with 3 restaurants, this hotel has 4 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge.
Housekeeping is available on request.
Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Bathrooms
  • Heated floor (bathroom)
  • Designer toiletries
  • Soap
  • Shampoo
  • Toilet paper
  • Bathrobes
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Bidet
  • Bathtub or shower
  • Private bathroom
Bedroom
  • Pillow menu
  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Day bed
  • Premium bedding
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Phone
  • Soundproofing
  • Guidebooks/recommendations
  • Turndown service
  • Slippers
  • Desk chair
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Electrical adapters/chargers
  • Desk
  • Restaurant dining guide
  • Iron/ironing board
  • Connecting rooms available
  • Local maps
Breakfast
  • Coffee/tea in common area(s)
  • 1 poolside bar and 1 bar
  • 3 restaurants and 1 coffee shop/cafe
  • Buffet breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: KZT 17000-17000 for adults and KZT 8500-17000 for children
  • Free bottled water
  • Minibar
Parking
  • Airport shuttle on request
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
Accessibility
  • Wheelchair-accessible fitness center
  • Handrails in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Pool access ramp on site
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible business center
  • Wheelchair-accessible spa
  • Elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible public washroom
  • Stair-free path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Valet for wheelchair-equipped vehicle
  • Wheelchairs available on site
  • Assistive listening devices in meeting rooms
Activities
  • Adjacent to a golf course
  • Steam room
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Designer stores
  • 4 outdoor pools
  • Children's pool
Entertainment
  • Digital channels
  • 49-inch Smart TV
General
  • Business center
  • Meeting rooms - 5
  • Conference center (646 square feet of space)
  • Water dispenser
  • Lockers available
  • Front-desk safe
  • ATM/banking services
  • Elevator
  • Ballroom
  • Banquet hall
  • Reception hall
  • English
  • Turkish
  • Russian
  • Communal living room
  • Biodegradable drinking straws
  • No plastic coffee stirrers
  • Biodegradable coffee stirrers
  • Romance packages available
  • Designated smoking areas (fines apply)
  • Local culture & ecosystem education
  • No plastic drinking straws
  • Double-glazed windows
Guest Services
  • Snack bar/deli
  • Soundproofed rooms
  • Indoor pool
  • Free cribs/infant beds
  • 4 outdoor pools
  • Laundry facilities
  • Children's pool
  • Turndown service
  • 24-hour front desk
  • Golf caddy
  • Porter/bellhop
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Change of towels (on request)
  • Dry cleaning service
  • Tour/ticket assistance
  • Wedding services
  • Laundry facilities
  • Luggage storage
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Pool sun loungers
  • Garden
  • Picnic area
Spa
  • Spa open daily
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Hot springs/mineral springs
  • Sauna
  • Steam room
  • Turkish bath/hammam
  • Couples treatment room(s)
  • Hot tub
  • Body scrubs
  • Massage - Swedish
  • Massage - sports
  • Body treatments

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: noon contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for kzt 12000 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately kzt 17000 to 17000 for adults, and kzt 8500 to 17000 for children airport shuttle fee: kzt 15000 per vehicle (one-way) rollaway bed fee: kzt 12000 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

nicolai
Jun 17, 2025 10:59:50 PM
Review Score:   8
Summary: overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
See All Reviews

Room Arrangement

Room Info Facilities
Classic Room, 1 King Bed, Mountain View (Panoramic)
Room Size: 388 square feet m2
1 King Bed
Classic Room, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Electric kettle, Ping - 11, Free tea bags/instant coffee, Square meters - 36, Square feet - 388, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Classic Twin Room, 2 Twin Beds, Mountain View
Room Size: 398 square feet m2
2 Twin Beds
Classic Twin Room, 2 Twin Beds, Mountain View

General

No rollaway/extra beds, Electric kettle, Ping - 11, Square meters - 37, Free tea bags/instant coffee, Mountain view, Extra bed count 1, Bed count minimum 2, Square feet - 398, Bed count maximum 2
Classic Room, 1 Double Bed, Mountain View
Room Size: 398 square feet m2
1 Double Bed
Classic Room, 1 Double Bed, Mountain View

General

No rollaway/extra beds, Electric kettle, Ping - 11, Square meters - 37, Free tea bags/instant coffee, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 398
Deluxe Suite, 1 King Bed with Sofa bed
Room Size: 1485 square feet m2
2 King Bed and Double Sofa Bed
Deluxe Suite, 1 King Bed with Sofa bed

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Electric kettle, Number of bedrooms - 1, Sofa bed, Ping - 42, Separate dining area, Extra bed count 3, Square feet - 1485, Espresso maker, Square meters - 138, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Executive Suite, 1 King Bed, Mountain View (Panoramic)
Room Size: 1324 square feet m2
1 King Bed
Executive Suite, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Electric kettle, Number of bedrooms - 1, Mountain view, Extra bed count 2, Ping - 37, Square feet - 1324, Espresso maker, Separate sitting area, Square meters - 123, Bed count minimum 1, Bed count maximum 1
Junior Suite, 1 King Bed, Mountain View (Panoramic)
Room Size: 657 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Mountain View (Panoramic)

General

Square feet - 657, Number of living rooms 0, Rollaway/extra beds (surcharge), Electric kettle, Number of bedrooms - 1, Mountain view, Extra bed count 2, Square meters - 61, Ping - 18, Espresso maker, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Grand Suite, 1 King Bed, Mountain View (Panoramic)
Room Size: 915 square feet m2
1 King Bed
Grand Suite, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Electric kettle, Number of bedrooms - 1, Mountain view, Extra bed count 2, Square meters - 85, Ping - 26, Espresso maker, Square feet - 915, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Presidential Suite, 1 King Bed
Room Size: m2
1 King Bed
Presidential Suite, 1 King Bed

General

Rollaway/extra beds (surcharge), Coffee/tea maker, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1
Deluxe Suite, 1 King Bed
Room Size: 667 square feet m2
1 King Bed
Deluxe Suite, 1 King Bed

General

Square feet - 667, Ping - 19, Rollaway/extra beds (surcharge), Dining table, Square meters - 62, Electric kettle, Espresso maker, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)
Room Size: 484 square feet m2
2 Twin Beds
Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 484, Ping - 14, Mountain view, Square meters - 45, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Deluxe Room, 1 King Bed, Mountain View (Panoramic)
Room Size: 484 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Electric kettle, Square feet - 484, Free tea bags/instant coffee, Ping - 14, Mountain view, Bed count minimum 1, Square meters - 45, Bed count maximum 1, Extra bed count 2
Deluxe Twin Room, 2 Twin Beds, Mountain View
Room Size: 463 square feet m2
2 Twin Beds
Deluxe Twin Room, 2 Twin Beds, Mountain View

General

Square meters - 43, Rollaway/extra beds (surcharge), Ping - 13, Mountain view, Square feet - 463, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Deluxe Room, 1 King Bed, Mountain View
Room Size: 463 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Mountain View

General

Doorbell/telephone notification, Wheelchair-width doorways, Lever door handles, Grab bar - near toilet, Mountain view, Square feet - 463, Lowered locks/deadbolt, Extra bed count 2, Lowered electrical outlets in bathroom, Height-adjustable showerhead, Wheelchair-accessible bathroom vanity, Bathroom emergency pull cord, Bed count minimum 1, Rollaway/extra beds (surcharge), Grab bar - in shower, Visual fire alarm, Low-height counters/sink, Low-height desk, Raised toilet seat, Vibrating pillow alarm, Ping - 13, Hand-held showerhead, Wheelchair accessible, Lowered peephole/view port in door, Square meters - 43, Portable shower seat, Bed count maximum 1
Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)
Room Size: 388 square feet m2
2 Twin Beds
Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Electric kettle, Ping - 11, Free tea bags/instant coffee, Square meters - 36, Square feet - 388, Mountain view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
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