Is this The Ritz-Carlton, Almaty pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Almaty?

Check-in time for The Ritz-Carlton, Almaty starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Almaty have a swimming pool?

Yes, this The Ritz-Carlton, Almaty has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Almaty?

Best-rates for the The Ritz-Carlton, Almaty starts from $554 per night with includes View, Spa, Fireplace/Heating, Barbecue/Outdoor Cooking, Private Pool, Sports/Activities, Hot Tub, Pet Friendly, Wheelchair Accessible, Balcony/Terrace, Breakfast, Pool, Business Services, Bar, Entertainment, Air Conditioner, Security/Safety, Wellness Facilities, Child Friendly, Accessibility, Laundry, TV, Skiing, Restaurant, Guest Services, Parking, Transportation/Shuttle, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Almaty a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Almaty wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Almaty is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Almaty indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Almaty are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Ritz-Carlton, Almaty | Hotel in Almaty

Name: The Ritz-Carlton, Almaty
Address: Almaty, Kazakhstan, KZ
Price range: Prices for upcoming dates start at $554 per night
Rating: 9

| 9.0 (390 Reviews) | Pet Friendly 10 Bathrooms 29 Guests

Hotel in Almaty

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

The Ritz-Carlton, Almaty is located in Almaty.

This 145 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Bar, Entertainment, Pool, and several others. This is a 5 star rated property and has over 390 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 145 Bedrooms Hotel if you want to learn more about this place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Almaty in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Almaty”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Coffee house on site

Restaurant

Snack bar

Wine/Champagne

Fruit

Breakfast in the room

Kids' meals

Kid-friendly buffet

Special diet meals (on request)

Parking

Private Parking

Parking on site

Parking garage

Free parking

Parking

Accessibility

Wheelchair accessible

Activities

Cycling

Kids' club

Evening entertainment

Manicure

Facial treatments

Skiing

Spa/Wellness packages

Spa facilities

Happy hour

Indoor pool (year-round)

Hot tub/Jacuzzi

Sauna

Fitness

Body treatments

Temporary art galleries

Nightclub/DJ

Indoor pool

Steam room

Turkish/Steam Bath

Locker rooms

Entertainment staff

Waxing services

Beauty services

Game room

Live music/Performance

Hiking

Cooking class

Pedicure

Fitness center

Massage

Themed dinners

Spa lounge/Relaxation area

Golf course (within 2 miles)

General

Wifi in all areas

Heating

Elevator

Air conditioning

Hypoallergenic room available

Safe

Soundproof rooms

Non-smoking rooms

Pet friendly

Facilities for disabled guests

Smoke-free property

Guest Services

Business center

Hair/Beauty salon

Packed lunches

Suit press

Fax/Photocopying

Dry cleaning

Shared lounge/TV area

Laundry

Valet parking

Baggage storage

Meeting/Banquet facilities

Car rental

Concierge

Daily housekeeping

Shuttle service

Tour desk

Currency exchange

ATM on site

Grocery deliveries

24-hour front desk

Ironing service

Shuttle service (additional charge)

Room service

Lockers

Internet

Wifi

Free Wifi

Internet

Outdoors

Garden

BBQ facilities

Terrace

Outdoor furniture

Security/Safety

24-hour security

CCTV in common areas

CCTV outside property

Smoke alarms

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Delivered food covered securely

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and common areas

Contactless check-in/out

Cashless payment available

Mobile app for room service

Physical distancing rules followed

Skiing

Ski pass vendor

Ski storage

Spa

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are allowed upon request and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.34

Location:

9.37

Staff:

9.37

Facilities:

9.14

Comfort:

9.36

Cleanliness:

9.31

Viacheslav

Oct 14, 2025 07:00:00 AM

Review Score: 10

USA

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Club Level, Guest room, One King, Mountain View Room Type: Twin/Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Interconnecting room(s) available, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Grand Suite Room Type: Double Room Size: 115 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Slippers, Towels, Shower, Guest bathroom, Bidet, Bathtub, Private bathroom, Toothbrush, Bathtub or shower, Hairdryer, Additional bathroom, Shampoo, Conditioner, Toilet, Body soap, Free toiletries, Bathrobe, Toilet paper, Shower cap General Heating, Air conditioning, Carpeted, Safe, Ironing facilities, Laptop safe, Soundproof, Smoke Alarm, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Tile/Marble floor, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs View City view, View Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Hypoallergenic pillow, Non-feather pillow, Sofa bed Pool and Spa Heated pool, Pool towels Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Room, Guest Room, One King, City View Room Type: Twin/Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Walk-in shower, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Interconnecting room(s) available, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Emergency cord in bathroom, Roll-in shower, Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Executive Suite Room Type: Double Room Size: 80 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Interconnecting room(s) available, Carpeted, Safe, Ironing facilities, Laptop safe, Soundproof, Smoke Alarm, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Tile/Marble floor, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sofa, Sitting area View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Emergency cord in bathroom, Roll-in shower, Upper floors accessible by elevator, Accessible by elevator, Shower chair, Toilet with grab rails Room Amenities Feather pillow, Socket near the bed, Hypoallergenic pillow, Non-feather pillow, Sofa bed Pool and Spa Heated pool, Pool towels Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Elite Corner room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Club level, Guest room, 2 Double, Mountain view Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Interconnecting room(s) available, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Room, Guest Room, Two Double, Mountain View Room Type: Double Room Size: 40 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Interconnecting room(s) available, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Mountain View, Guest room, 1 King, Mountain view Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens Accessibility Accessible by elevator, Shower chair, Emergency cord in bathroom, Upper floors accessible by elevator Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Junior Suite, 1 King, City view Room Type: Double Room Size: 40 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Toothbrush, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Safe, Ironing facilities, Laptop safe, Soundproof, Smoke Alarm, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Tile/Marble floor, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sofa, Sitting area View City view, View Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Hypoallergenic pillow, Non-feather pillow, Sofa bed Pool and Spa Heated pool, Pool towels Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Elite Corner Double Room with Two Double Beds Room Type: Twin Room Size: 45 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Bathtub, Bathrobe, Hairdryer, Private bathroom, Toilet paper, Shampoo, Bathtub or shower, Slippers, Towels, Conditioner, Shower cap, Shower, Toilet, Body soap, Guest bathroom, Free toiletries General Heating, Air conditioning, Interconnecting room(s) available, Safe, Ironing facilities, Laptop safe, Soundproof, Hardwood or parquet floors, Iron, Carbon monoxide detector, Fan, Trash cans, Smoke Alarm, Key card access Media & Technology Telephone, Satellite channels, Cable channels, Flat-screen TV, TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen Electric kettle, High chair, Wine glasses, Coffee machine, Cleaning products Bedroom Wardrobe or closet, Linens Accessibility Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator Pool and Spa Heated pool, Pool towels Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Socket near the bed Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
One-Bedroom Larger Suite with One King Bed Room Type: Suite Room Size: 80 m²

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The Ritz-Carlton, Almaty | Hotel in Almaty

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